Viator Ruined My Vacation

I booked a tour in Jamaica and the tour bus never picked me up. I followed the instruction on the voucher by calling the local number to confirm the pickup time but I couldnt get through. I had to make international call back to the US and I was out on hold for over 20 minutes before I was told that the bus came an hour before the time stated on the voucher but no one called me to tell me that the bus came early or they just lied about the pickup after they forgot to pick me. The staff from the US base couldnt even send me a new voucher. Its ridiculous to waste my time and additional money for international call. Worst travel company that I experienced during my past 20 yrs of traveling around the world.

Anteaters00 about Viator Tours & Attractions, v5.1.0